/* Responder Interface - Beceiro.es */

:root {
    --primary-red: #C41E3A;
    --primary-red-dark: #8B1538;
    --gray-50: #FAFAFA;
    --gray-100: #F5F5F5;
    --gray-200: #EEEEEE;
    --gray-300: #E0E0E0;
    --gray-600: #757575;
    --gray-700: #616161;
    --gray-900: #212121;
    --white: #FFFFFF;
    --font-primary: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: var(--font-primary);
    background: linear-gradient(135deg, var(--gray-50) 0%, var(--white) 100%);
    min-height: 100vh;
    padding: 1rem;
    color: var(--gray-900);
}

.responder-container {
    max-width: 800px;
    margin: 0 auto;
}

/* Error Screen */
.error-screen {
    text-align: center;
    padding: 4rem 2rem;
    background: var(--white);
    border-radius: 16px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
}

.error-icon {
    width: 100px;
    height: 100px;
    margin: 0 auto 2rem;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(239, 68, 68, 0.1);
    border-radius: 50%;
    color: #ef4444;
    font-size: 3rem;
}

.error-screen h1 {
    font-size: 2rem;
    margin-bottom: 1rem;
    color: var(--gray-900);
}

.error-screen p {
    color: var(--gray-600);
    margin-bottom: 2rem;
}

.back-button {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.875rem 2rem;
    background: var(--primary-red);
    color: var(--white);
    text-decoration: none;
    border-radius: 50px;
    font-weight: 600;
    transition: all 0.3s ease;
}

.back-button:hover {
    background: var(--primary-red-dark);
    transform: translateY(-2px);
}

/* Header */
.responder-header {
    text-align: center;
    margin-bottom: 2rem;
    padding: 2rem;
    background: var(--white);
    border-radius: 16px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
}

.header-logo img {
    height: 60px;
    width: auto;
    margin-bottom: 1rem;
}

.responder-header h1 {
    font-size: 1.75rem;
    font-weight: 700;
    margin-bottom: 1rem;
    color: var(--gray-900);
}

.ticket-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.75rem;
    background: var(--gray-50);
    padding: 0.75rem 1.5rem;
    border-radius: 50px;
    border: 1px solid var(--gray-200);
}

.ticket-badge i {
    color: var(--primary-red);
    font-size: 1.25rem;
}

.ticket-badge span {
    font-weight: 700;
    color: var(--gray-900);
    font-family: -apple-system, BlinkMacSystemFont, 'SF Pro Display', sans-serif;
    letter-spacing: 1px;
}

/* Messages */
.success-message,
.error-message {
    padding: 1rem 1.5rem;
    border-radius: 12px;
    margin-bottom: 1.5rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    font-weight: 500;
}

.success-message {
    background: #D1FAE5;
    border: 1px solid #10B981;
    color: #065F46;
}

.error-message {
    background: #FEE2E2;
    border: 1px solid #EF4444;
    color: #991B1B;
}

/* Cards */
.ticket-info-card,
.message-card,
.responses-card,
.response-form-card {
    background: var(--white);
    border-radius: 16px;
    padding: 2rem;
    margin-bottom: 1.5rem;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    border: 1px solid var(--gray-200);
}

.ticket-info-card h3,
.message-card h3,
.responses-card h3,
.response-form-card h3 {
    font-size: 1.25rem;
    font-weight: 700;
    margin-bottom: 1.5rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    color: var(--gray-900);
}

.ticket-info-card h3 i,
.message-card h3 i,
.responses-card h3 i,
.response-form-card h3 i {
    color: var(--primary-red);
}

.info-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem 0;
    border-bottom: 1px solid var(--gray-200);
}

.info-row:last-child {
    border-bottom: none;
}

.info-label {
    font-size: 0.875rem;
    color: var(--gray-600);
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.info-value {
    font-weight: 600;
    color: var(--gray-900);
    text-align: right;
}

.status-open {
    color: #2563eb;
}

.status-in_progress {
    color: #f59e0b;
}

.status-resolved {
    color: #22c55e;
}

.status-closed {
    color: #64748b;
}

.message-content {
    background: var(--gray-50);
    padding: 1.5rem;
    border-radius: 12px;
    line-height: 1.8;
    color: var(--gray-700);
    white-space: pre-wrap;
}

.responses-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.response-item {
    padding: 1.5rem;
    border-radius: 12px;
    border: 1px solid var(--gray-200);
}

.response-item.admin {
    background: rgba(196, 30, 58, 0.05);
    border-color: var(--primary-red);
}

.response-item.client {
    background: var(--gray-50);
}

.response-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.response-author {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-weight: 600;
    color: var(--gray-900);
}

.response-author i {
    color: var(--primary-red);
}

.response-date {
    font-size: 0.875rem;
    color: var(--gray-600);
}

.response-content {
    line-height: 1.8;
    color: var(--gray-700);
    white-space: pre-wrap;
}

/* Form */
.response-form {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.form-group label {
    font-weight: 600;
    color: var(--gray-700);
    font-size: 0.875rem;
}

.status-select {
    padding: 0.875rem 1rem;
    border: 2px solid var(--gray-300);
    border-radius: 8px;
    font-family: var(--font-primary);
    font-size: 1rem;
    background: var(--white);
    cursor: pointer;
    transition: all 0.3s ease;
}

.status-select:focus {
    outline: none;
    border-color: var(--primary-red);
    box-shadow: 0 0 0 3px rgba(196, 30, 58, 0.1);
}

.response-form textarea {
    padding: 1rem;
    border: 2px solid var(--gray-300);
    border-radius: 8px;
    font-family: var(--font-primary);
    font-size: 1rem;
    resize: vertical;
    min-height: 150px;
    transition: all 0.3s ease;
}

.response-form textarea:focus {
    outline: none;
    border-color: var(--primary-red);
    box-shadow: 0 0 0 3px rgba(196, 30, 58, 0.1);
}

.submit-button {
    padding: 1.25rem 2.5rem;
    background: linear-gradient(135deg, var(--primary-red), var(--primary-red-dark));
    color: var(--white);
    border: none;
    border-radius: 50px;
    font-size: 1rem;
    font-weight: 700;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.75rem;
    font-family: var(--font-primary);
    box-shadow: 0 4px 15px rgba(196, 30, 58, 0.3);
}

.submit-button:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(196, 30, 58, 0.4);
}

.submit-button:active {
    transform: translateY(0);
}

/* Responsive */
@media (max-width: 768px) {
    body {
        padding: 0.5rem;
    }
    
    .responder-header {
        padding: 1.5rem;
    }
    
    .ticket-info-card,
    .message-card,
    .responses-card,
    .response-form-card {
        padding: 1.5rem;
    }
    
    .info-row {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.5rem;
    }
    
    .info-value {
        text-align: left;
    }
    
    .response-header {
        flex-direction: column;
        align-items: flex-start;
    }
}